Terms of Service
Welcome to Qmeix (qmeix.com), operated by Yongji City Lulu Information Technology Co., Ltd. ("we", "us", or "our").
By accessing or using our website and related services, you agree to comply with and be bound by the following Terms of Service, as well as any other policies referenced herein. If you do not agree to these terms, please do not use this website. This agreement does not establish any partnership, joint venture, employment, or agency relationship between you and us.
We reserve the right to update, modify, or replace any part of these Terms of Service, related policies, and privacy statements at any time without prior notice. It is your responsibility to check this page periodically for changes.
1. Intellectual Property Rights
All software and content provided on this website—including but not limited to text, audio, music, video, graphics, and photographs—are the intellectual property of Yongji City Lulu Information Technology Co., Ltd. or its licensed third parties. These assets are protected by intellectual property laws, copyright laws, and international treaties.
The use of this website is for personal, non-commercial purposes only. You may not publish, manipulate, distribute, copy, sell, or license any content from this site without our express written permission. Any unauthorized use may result in civil or criminal penalties.
2. Product Descriptions
We make every effort to ensure that the content and product descriptions on this website are accurate and complete. However, we do not warrant that all content, product descriptions, colors, or specifications are entirely accurate, complete, reliable, current, or error-free. If you believe a product you received significantly deviates from its description, your sole remedy is to return it in an unused condition, in accordance with our Return and Exchange Policy.
3. Pricing
Prices displayed on this website are in Singapore Dollars (SGD) unless otherwise stated. By placing an order, you agree to pay the price shown at checkout. While we strive to ensure all pricing is accurate, errors may occasionally occur. We reserve the right to correct any pricing errors. If we discover a pricing error for an item you have ordered, we will notify you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we are unable to contact you, the order will be treated as canceled.
4. Acceptance of Orders
After you enter your payment details and submit your order, you will receive an acknowledgment email confirming receipt of your order. Please note that this email is an acknowledgment only and does not constitute acceptance of your order.
A contract between you and us for the purchase of the goods will only be formed when we send you an email confirming that the goods have been shipped.
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
a) The item ordered is out of stock, fails to meet quality control standards, or is subject to shipping restrictions.
b) There is an error in pricing or product description.
c) We are unable to obtain authorization for your payment.
d) You do not meet the purchasing eligibility criteria set out in these Terms of Service.
If there is an issue with your order, our customer service team will contact you promptly.
5. Delivery and Risk of Loss
When placing an order, you will receive an estimated delivery timeframe. While we strive to deliver within this period, delivery times are estimates and are not guaranteed.
The risk of loss and responsibility for the goods pass to you upon delivery and signature at the specified address. If someone other than the original purchaser (e.g., a receptionist, family member, or a gift recipient) signs for the delivery, you accept their signature as evidence of delivery and fulfillment of the order by us.
6. Returns and Refunds
We want you to have the best possible shopping experience. Customers may request a return within 7 days of receiving their order.
To be eligible for a return, the merchandise must remain in its original, unopened, and unused condition, complete with all original brand boxes, bags, and intact price tags. Please note that original shipping charges are non-refundable, and return shipping costs may apply depending on the reason for the return.
For detailed instructions on how to return an item, please refer to our full Return and Exchange Policy.
7. Liability and Disclaimers
The views expressed by designers, third-party brands, or associated individuals selling goods on this website are their own personal opinions and do not necessarily reflect the views of Qmeix.
We do not guarantee that the use of this site will be uninterrupted, entirely error-free, or that the servers supporting it are free of viruses or other harmful components. We strongly advise all users to ensure they have up-to-date anti-virus software installed.
8. Force Majeure
We shall not be held liable for any failure or delay in performing our obligations under these Terms of Service if such failure or delay is caused by events beyond our reasonable control, including but not limited to severe weather, natural disasters, strikes, or postal/logistics network failures.
9. Governing Law
These Terms of Service and any separate agreements whereby we provide you services shall be governed by and construed in accordance with applicable laws, without affecting your statutory rights as a consumer in Singapore.
Contact Information
Questions about the Terms of Service should be sent to us at:
- Company Name: Yongji City Lulu Information Technology Co., Ltd.
- Company Address: Room 601, Unit 3, Building 5, Hongfu Jiayuan, Chengbei Street, Yongji City, Yuncheng City, Shanxi Province, 044599, China
- Company Registration Number: 91140881MAD2FG7P74
- Email: service@mail.qmeix.com
- Phone: +86 15581943681