Shipping Policy

Thank you for visiting and shopping at Qmeix (qmeix.com). Following are the terms and conditions that constitute our Shipping Policy.

1. Shipping Destinations
We currently provide shipping services to addresses within Singapore.

2. Order Processing Time (Handling Time)
All orders are processed within [1 to 2] business days (Monday to Friday).
Orders are not processed or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in the shipment of your order, our customer service team will contact you via email or phone.

Order Cut-off Time: [5:00 PM] (GMT+8)
3. Shipping Rates & Delivery Estimates (Transit Time)
We are proud to offer Free Shipping on all orders, regardless of the order value.

Shipping Method: Standard Local Delivery
Shipping Cost: Free
Estimated Delivery Time: [5 to 7] business days
Note: Delivery delays can occasionally occur due to unforeseen circumstances such as severe weather or local logistics dispatch issues.

4. Delivery Notification (Cash on Delivery)
Since we primarily utilize a Cash on Delivery (COD) service, traditional online tracking numbers are not provided. Instead, our local delivery partner or customer service team will contact you via phone, SMS, or email prior to delivery to confirm your availability. Please ensure the contact number provided at checkout is accurate so the courier can reach you.

5. Damages or Lost Packages
If your order arrives damaged, or if you believe your package is lost in transit (exceeding the estimated delivery time), please contact our customer service team immediately at service@mail.qmeix.com with your order number. We will work with our local dispatch team to resolve the issue and arrange a replacement for you as quickly as possible.